Please be advised that while the platform was experiencing access issues, the situation has been resolved.
Please read this note directly from the provider for further details:
“Dear Valued Ovid Customer,
As you may have noticed, the Ovid platform has been experiencing service interruptions since Monday, May 6th. We want to apologize for any inconvenience this may have caused. Through this email, we want to inform you about what happened.
On May 6, we started seeing technical anomalies in a number of our platforms and applications. Our team immediately started investigating and discovered the installation of malware. As a precaution, in parallel, we decided to take a broader range of platforms and applications offline. With this action, we aimed to quickly limit the impact this malware could have had, giving us the opportunity to investigate the issue with assistance from third-party forensics consultants and work on a solution. Unfortunately, this impacted our communication channels and limited our ability to share updates.
While taking our services offline was precautionary, we wanted to act quickly to protect our applications. We regret any inconvenience and that we were unable to share more information initially, as our focus was on investigation and restoring services as quickly as possible for our customers.
We have seen no evidence that customer data was taken or that there was a breach of confidentiality of that data. Also, there is no reason to believe that our customers have been infected through our platforms and applications. Our investigation is ongoing.
Today, we were able to restore service to a number of applications and platforms, and are working diligently to restore full service to Ovid and all other platforms impacted by this incident. Please contact our Customer Support team with questions regarding your access or any other questions at: support@ovid.com
We sincerely apologize for the inconvenience and appreciate your patience. Regards,
Wolters Kluwer – Ovid “